General Information
How much does the artist make from my order?
The ratio of profit split between WeejaPeeja and artists varies from product to product, but all sales through WeejaPeeja guarantee the artist receives, at minimum, 50% of the profit, typically more.
We cannot publicly reveal exact amounts or percentages because of contracts we hold with our artists and manufacturers, but we are committed to sales benefiting our artists above all else.
What forms of payment does Weejapeeja accept?
Visa, MasterCard, Discover, American express, and Paypal. We can accept both credit and debit cards via PayPal as well.
Is my credit card information secure?
Yes, all information that is received through the website is secure and encrypted. We do not store any credit card information.
How, or where, are your products made? Where are they shipped from?
All WeejaPeeja's standard catalogue is made-to-order, and printed in the United States! Depending on the item, standard products are either printed by one of our trade printers, or in-house on our very own equipment. Specialty items are made domestically as available.
Because of the multiple production locations, things may ship from various places around the US, and may cause orders with multiple items to arrive separately.
Why are some designs only available on certain products?
Some designs are very particularly shaped or have dimensions which limit the products they can be pleasingly formatted to fit. When a design doesn't format well to an item, artists decide whether they want to sell that particular product or not.
I am interested in becoming a featured artist, what do I do?
We're honored! We're tentatively planning to start accepting applications in 2019, but no specific timeframe is yet set. Please check back in later, or keep an eye on our social media platforms for updates and announcements regarding new artist applications!
Where can I find your Terms of Service, Privacy Policy, Intellectual Property Policy?
You can find them via the links below:
Terms of Service - Link
Privacy Policy - Link
Intellectual Property Policy - Link
I think one of your designs may infringe on my Intellectual Property what do I do?
We take Intellectual property issues very seriously and we will work with you on confirming and correcting the issue. Please visit our section on Intellectual Property for more information on how to contact us about possible Intellectual Property conflicts.
Order Information
Can I check the status of my order?
Once an order is placed, please allow at least 5 business days for processing before it goes into production. After the order is produced, it will ship and you will receive a tracking number. You can contact us at any time if you have any concern on the status of your order.
Can I change or cancel my order once I have placed it?
Once an order has been placed we are limited to the amount of information we can alter, but cannot guarantee that changes can be made to the following:
- Shipping address
- Shipping method
- Adding special notes or instructions to the order.
We cannot add or remove items from an order after it has been placed. If an order needs to be cancelled or modified, please contact us immediately. Once the order has been moved into production, we are unable to make any further changes.
Shipping
What shipping provider do you use?
All items are shipped via USPS. All US orders come with a tracking number provided by the USPS. International order may or may not come with tracking. For more information on shipping services please visit our shipping section.
When will my order ship?
Once an item(s) is ordered it takes 1-5 business days for processing and fulfillment. Once the item(s) ships, please allow an additional 2 to 5 business days for delivery in the United States or 1 to 3 weeks for international destinations.
What countries do you ship to?
We currently ship to all countries allowed by the USPS. If you have concerns, please contact us before you place an order to make sure we can ship to your location.
How long will it take for my order to arrive?
Delivery estimates vary based on the shipping method selected at checkout. Please see our shipping section for more information about different shipping options.
How do I track my package after it has shipped?
All tracking information can be found on www.usps.com . All that is needed is the tracking number provided after the order has been shipped.
Why isn’t my tracking number updating?
It can take 24-48 hours after the creation of a tracking number for updates to begin. Please also note the USPS does not update tracking information while the item is traveling from facility to facility. If there are other questions or concerns regarding shipping and tracking information, please contact the USPS online at http://www.usps.com/help/contact-us.htm, or call 1-800-ASK-USPS (Monday-Friday 8-8:30PM)
What do I do if a tracking number says DELIVERED but I never received the item?
Please contact the USPS at http://www.usps.com/help/contact-us.htm, or call 1-800-ASK-USPS (Monday-Friday 8-8:30PM) to open up a case/claim on the item. Please note, WeejaPeeja is not responsible for items that are lost or stolen.
Returns and Exchanges
What is your return policy?
Returns or exchanges may be made within 30 days of the purchase. If an incorrect, damaged, or defective item is received, please contact us immediately, and we will resolve the issue as quickly possible. If the item being exchanged or returned is not incorrect, damaged, or defective, the customer will be responsible for all return shipping costs. Please take care to read all of the information in the listing before purchasing an item. If you have any questions or concerns before placing an order, please contact us for more information.
If an item is returned to us without new postage, or delivery is refused by the customer and therefore sent back to us, the cost of return shipping will be taken out of the customer’s refund. For more information please refer to the return and exchanges section of the website.
How long does it take to process a return/exchange?
The length of time needed to fulfill a return, refund, or exchange varies depending on everything from the type of item to the customer’s location. An estimate of time will be given in the reply to return/exchange inquiries.
Email us at contact@weejapeeja.com, and our customer service team will be happy to help!
What forms of payment does Weejapeeja accept?
Visa, MasterCard, Discover, American express, and Paypal. We can accept both credit and debit cards via PayPal as well.
What happens if I refuse a shipment, or “Return to Sender” a package?
If a shipment is refused or returned without new postage, the customer will be responsible for the original shipping fee, and the cost of the return postage. This amount will be deducted from the refund. If the total amount of shipping meets or exceeds the amount owed in the refund, a refund will not be issued to the customer.
